FAQs
For more information contact our Customer Service
IS IT POSSIBLE TO INSERT OTHER GAMES OR CHOOSE WHICH TO INSERT?
No, it is not possible to insert other games. The games are pre-installed according to the reference model and it is not possible to choose which ones to insert on the cabinet.
ARE THERE SHIPPING COSTS?
Yes, when ordering, shipping costs will be calculated according to the items requested and the destination.
HOW LONG DOES IT TAKE TO RECEIVE THE PRODUCT?
We work constantly to get orders as soon as possible: generally, the product is delivered in 2/3 working days.
HOW DOES THE RETURN WORK?
If you have a problem with your product, click on "Contact Us" and write us an email. You will be contacted by dedicated assistance who will give you all the information to return your product.
HOW DOES THE GUARANTEE WORK?
All products have a 2 year warranty from purchase. Keep your purchase receipt.
WHAT ARE THE ACCEPTED METHODS OF PAYMENT?
It is possible to pay by credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and Scalapay.
WHEN WILL I BE CHARGED?
The cost will be charged to you when you finalize the purchase.
HOW DOES ASSEMBLY WORK?
Inside each package, there are instructions that explain step by step how to assemble the purchased product. You can watch this short 5 minute video to get a general idea.
WHAT ARE THE DIMENSIONS OF A CAB?
Each product has different dimensions. We suggest that you check the dimensions indicated on the sheet of each product.
HOW BIG IS THE SCREEN?
The screen varies by model. They tend to be 17" or 19" LCD monitors. We suggest you check on each product sheet.
DO THE CABLE-CARS WORK WITH COINS/COINS?
No, the token/coin insertion panel is purely decorative.
HOW MUCH CONSUMPTION DOES A CABINET/COUNTERCADE/FLIPPER?
Typically, a cabinet is powered by a traditional socket and has an energy consumption of 35W. Battery operated products are an exception.
HOW MUCH DOES A CABIN WEIGHT?
Each product has a different weight. For more details, visit the individual product pages.
DO THE GAMES LOOK LIKE OLD GAMES?
All games and graphics are official and approved by the manufacturers. Even the joysticks of our products – trackballs, buttons, sounds – are absolutely faithful to the old arcades.
CAN I ADJUST THE VOLUME?
You can adjust the volume on almost all products. For more details, visit the individual product pages.